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CMS Wire: Designing Digital Customer Experiences for the Pandemic Age

CMS Wire: Designing Digital Customer Experiences for the Pandemic Age

James Christie, Mad*Pow Director, Experience Design and Liz Possee Corthell, Mad*Pow Experience Strategist, recently contributed to a CMS Wire article titled Designing Digital Customer Experiences for the Pandemic Age. 

From the article:

Of all the controversies, debates and disagreements over the impacts of COVID-19, one thing is clear: how organizations gauge the customer experience and design products and services around them has changed dramatically. That is leaving many organizations at a competitive disadvantage, as they struggle to adopt a digital-first strategy with many employees still working largely from home.

Read the entire article at cmswire.com and see how James and Liz suggest organizations overcome this design challenge.

Contributed by
Name
James Christie
Job Title
Director, Experience Design
Name
Liz Possee Corthell
Job Title
Experience Strategist