Insights

CXC Webinar: Second Wave of COVID-19: How to Prepare Your Customers & Employees

Mad*Pow VP of Behavior Change Design, Dr. Amy Bucher, participated in a Customer Experience Challenges webinar entitled "Second Wave of COVID-19: How to Prepare Your Customers & Employees."

From cxchallenges.com:

The only certainty in the near future is that the survival of organizations and industries will depend on building trust and confidence. And in this crisis it will be much easier to lose trust than build back that trust because your customers have never been through this before, and neither have your employees.

Contributed by
Name
Amy Bucher
Job Title
VP, Behavior Change Design