How have behaviors and attitudes towards banking and investment experiences changed as a result of the COVID crisis? How have attitudes towards digital and physical experiences been impacted? Mad*Pow Experience Researcher, Jen Siegel recently performed a study to check-in on how consumers attitudes may influence future behavior as a result of COVID. Jen will present these findings with Mike Kirkpatrick, head of Mad*Pow’s Financial Services Practice to share what was discovered, and what Mad*Pow thinks it might mean in terms of potential long-term impact on experience trends and customer expectations.
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April 6 & 7, 2021
The annual HXD conference provides a unique crossroads for a diverse community of creators, practitioners, researchers, and developers, to help accelerate the transformation of our health system. Attracting over 500 visionaries across the health ecosystem, this event is created to drive real world change.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike. 2021 Dates TBA.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More