Jonathan Podolsky has what he calls “Idle Hand Syndrome.” His garage-turned-workshop currently houses a homebuilt electric motorcycle, an automatic rainwater collection system and a pneumatic ski-press (for those days when you really, really feel like laminating your own pair of skis.
Jonathan holds a Masters in Architecture from Norwich University in Northfield Vermont. When he’s not tinkering in the garage, he is an Experience Strategist with an extensive background in creating innovative customer, guest and patient experiences for major retailers, hospitality companies and healthcare providers. He leverages eight years of industry knowledge in his work reinventing and revolutionizing consumer experiences and services based on brand values and strategic goals.
Jonathan is an occasional contributor to Service Design Magazine and has taught “Intro to service Design” classes at Tufts University.
Five years in Vermont turned Jonathan into a tree-hugging sustainability expert with mediocre ski skills. These days, his quest to annoy his wife with small explosions keeps him working constantly on projects/science experiments, and so far, he claims to have a 50/50 “epic fail to success ratio.”
In what little spare time he has, Jonathan also teaches "Service Design and Marketing" at Mass Art.
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June 26-27th, 2018
Royal Sonesta, Boston MA
The annual HXD conference provides a unique crossroads for a diverse community of creators, practitioners, researchers, and developers, to help accelerate the transformation of our health system. Attracting over 500 visionaries across the health ecosystem, this event is created to drive real world change.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
October 24 & 25, 2018
Convene, Boston MA
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike.Learn More