Jonathan Podolsky started his career as an architect, designing hospitals, clinical facilities and community spaces. A passion to design what people experience in these spaces, drove Jonathan to become a service designer in 2005 when the practice was new and methodology rapidly evolving. Over the next 13 years Jonathan helped introduce and evolve the practice of service design at multiple companies, eventually leading Experience Strategy and Service Design at Mad*Pow. Jonathan is an occasional contributor to Service Design Magazine and has taught Service Designclasses at Tufts University and Mass College of Art.
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October 24 & 25, 2019
Convene, Boston MA
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More