To deliver experiences, products, and services that bring value, the organizations behind those offerings need to be able to operate effectively. They must be able to respond and adapt to changes and disruption and utilize the talent and ideas of their people in ways that propel the organization forward. Through Organizational Design – the intentional arrangement of people, principles and practices, technology – we work with organizations to grow their maturity in innovation, collaboration, design, and human-centricity.
Helping Innovation and Collaboration Take Hold
No matter how well intentioned and structured your vision for the future is, unless your organization operates in a way that supports your strategy, you won’t get as far as you would like. Organizational culture isn’t just about team retreats and casual dress Fridays. It can be seen as a kind of operating system for how people interact and work gets done. We help you evaluate the shared beliefs and perceptions of the organization and is both reflected and reinforced by things like roles, structure, processes, tools, skills, and more.
Always Improving Through Continuous Learning & Iteration
Improving organizational effectiveness is not just a "set it and forget it" type of event. Any design effort takes this into account. Our approach incorporates continuous learning, training, and coaching in order to iterate, refine and strengthen your organization over time. Our trainings are done mostly on-site to help teams understand and immediately incorporate new concepts.
“Organizational design is more than ‘reorg,’ more than just taking the deck and reshuffling it. Done correctly, the process of organizational change can be designed and managed as beautifully as a new toaster or a customer loyalty campaign.”
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October 24 & 25, 2019
Convene, Boston MA
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More