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Kim DowdExperience Research Director
Kim Dowd
Kim Dowd Experience Research Director
 
From user interviews and usability studies to eye tracking and ethnography, Mad*Pow’s Experience Research Director, Kim, is passionate about implementing various user experience research techniques and paying close attention to the pain points users have with technology.

Kim holds her MS in Human Factors in Information Design from Bentley University’s Graduate School of Business. Prior to earning her master’s degree, Kim spent a year in Seville, Spain, where she worked as a translator and media assistant for Sevilla Futbol Clúb.

Before joining the Mad*Pow team, Kim served as a User Experience Researcher at Fidelity, where she studied the usability of the company’s website and apps. 

As if improving people’s experiences with technology isn't enough, Kim is in her sixth season with the Boston Bruins. As a part-timer, she assists with media and player relations for the Bruins Communications Team, and works with the NHL to deliver in-game content via all teams’ social media.
 
Kim enjoys practicing yoga, boxing, and brushing up on her Spanish while connecting with friends back in Spain.

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Office: 603.436.7177
Fax: 603.386.6608

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Boston, MA 02111

Office: 617.426.7177

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