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User Experience Research Intern- Spring

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Mad*Pow is a design agency that improves the experiences people have with technology, organizations, and each other. UX research is a core facet of Mad*Pow’s work for many recognizable clients: Cigna, ESPN, Pearson, adidas, John Hancock, Microsoft, and Google, as well as some up-and-coming companies. Mad*Pow highly values the foundation and iterative wisdom that UX research provides to product development efforts. We need committed, energized, UX research-trained candidates who understand the basics of UX research methodologies and are seeking to further hone their skills.

Mad*Pow is currently seeking a temporary, part-time User Experience Research Intern to support our UX Research team. As a Mad*Pow User Experience Research Intern, your primary task will be to support the Mad*Pow research team with live projects for current clients. Our research team uses various methodologies on behalf of our clients to explore how users interact with current and proposed products. Typical responsibilities include helping to plan and conduct structured quantitative and qualitative usability research activities to elicit authentic user experiences, compiling research finding reports, and interacting with clients throughout the execution of projects. Along the way, you’ll be invited to grow your skill-set, interact not only with the Mad*Pow UX Research team, but other creative and technical development teams as well.

QUALITIES WE ARE LOOKING FOR:

  • Experience as a User Experience Researcher, ideally within a digital agency setting
  • At least some completed courses in a UX-related Bachelors or Masters degree
  • Project management skills
  • Ability to ask the right questions and listen for the insightful answers
  • Communicate with C-level, clients, and team members
  • Positive attitude
  • Concise documentation and presentation skills
  • Independence
  • Creativity and analytical skills
  • Flexibility
  • Ability to travel
  • Conduct emerging user research studies
  • Contribute to qualitative and quantitative data analysis
  • Contribute to Persona development
  • Consultation/Collaboration
  • Active problem-solving and asking questions
  • Giving feedback to our other team members
  • Keeping lines of communication open

AS A MAD*POW EXPERIENCE RESEARCH INTERN YOU WILL BE RESPONSIBLE FOR:

  • Contribute to the planning and execution of lab-based, field-based, or remote usability tests
  • Conduct heuristic evaluations
  • Facilitate and manage focus groups and ethnographic research activities
  • Execute contextual inquiries, surveys, task analysis, and stakeholder/user interviews

EXPERIENCE WITH THE FOLLOWING IS REQUIRED:

  • 1–2 years minimum prior UX research experience or degree in HCI, statistics, anthropology, sociology, cognitive psychology, or similar
  • Ability to work on multiple projects with tight deadlines simultaneously is essential
  • Excellent client management and interaction skills
  • Possess strong user-observation skills, ability to understand and apply user-centered design best practices and techniques
  • Portfolio, case studies, or examples of conducted research with resulting conclusions and recommendations
  • Attention to detail, ability to communicate well on paper and verbally to a variety of stakeholders
  • Team oriented, energetic, innovative, and self-motivated
  • Familiarity or experience with remote usability, indirect usability, and mobile testing a bonus
  • Experience with eye-tracking research is a plus

OTHER DEETS

This is a temporary, paid, part-time position offering a fun and exciting working environment in a rapidly growing company. For this position, we will only look at candidates who can commute to Boston, MA. Duration and start date of this internship is flexible within the Winter/Spring 2018 season.

APPLY THROUGH THIS ONLINE PORTAL AND MAKE SURE TO INCLUDE:

  • A cover letter with salary requirements and highlights why YOU are the next Mad*Power
  • Your resume
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    Mad*Pow HQ

    27 Congress Street
    Portsmouth, NH 03801

    Office: 603.436.7177
    Fax: 603.386.6608

    Boston

    179 Lincoln Street
    Boston, MA 02111

    Office: 617.426.7177

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