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Mad*Pow Webinar: Your 'Psychologist Voice': Leveraging Voice Mindfulness for UX Research

Moderating a one-on-one interview to elicit the most actionable data is an acquired skill. A primary aspect of this, which we don’t normally talk about, is the tone, timbre, and pace of our voice. Some say that a moderator should try to match the participant’s tone; that this makes the participant feel that you are similar to him or her. But I believe that it is better to use your “psychologist voice” when moderating sessions. That is, you should always keep a soft tone, modulate your voice, stay quiet, and always be ready to turn a question back to the participant. In this presentation, I’ll reveal the fun origins of how I discovered the psychologist voice and why it not only makes for sessions that yield useful data, but is also an important life-skill.
Your 'Psychologist Voice': Leveraging Voice Mindfulness for UX Research
Mad*Pow's Dan Berlin gives a webinar

 

By: Dan Berlin


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