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Designing an Easy to Use Help Resource

Autodesk, a world leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, partnered with Mad*Pow to create a unified vision for the integration and navigation of product help across hundreds of Autodesk Software Applications.

Project highlights:

  • Interviews and evaluations combine for full research findings
  • Competitive analysis gives insight into user expectations
  • Testing various concepts leads to final design

Extensive research and testing methods influence best design plan

Autodesk wanted to allow for the creation and management of user generated content, including multimedia (video and audio). They also sought for the ability to measure the traffic and learn about user behaviors via analytics. Our experience designers held stakeholder interviews, conducted technical evaluations, and reviewed existing research. We also conducted up-front user research and competitive analysis indicating that their target audiences had developed familiarity with a Windows-based local help file. Knowing that, we were able to design a product that was seamlessly brought to web, without alienating the user. We created and tested multiple conceptual designs, ultimately delivering design specification and interaction documents, as well as a visual library of assets.

 

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AutoDesk
Designing an Easy to Use Help Resource

Services

Team
Andrew Klein Principal, Visual Experience Design   Contact Andrew
Buck Beaudoin SVP, Creative Director   Contact Buck

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