Autodesk, a world leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, partnered with Mad*Pow to create a unified vision for the integration and navigation of product help across hundreds of Autodesk Software Applications.
Autodesk wanted to allow for the creation and management of user generated content, including multimedia (video and audio). They also sought for the ability to measure the traffic and learn about user behaviors via analytics. Our experience designers held stakeholder interviews, conducted technical evaluations, and reviewed existing research. We also conducted up-front user research and competitive analysis indicating that their target audiences had developed familiarity with a Windows-based local help file. Knowing that, we were able to design a product that was seamlessly brought to web, without alienating the user. We created and tested multiple conceptual designs, ultimately delivering design specification and interaction documents, as well as a visual library of assets.
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